Customer Service & Privacy Policy


Customer service

Contact Us:

707-286-2745 M-F 8am-5pm PT
customerservice@quintessa.com


RETURN POLICY

If you are not satisfied with your purchase within 30 days of receipt of your order, we will be gladly accept a return and issue a full refund for the wine charges less shipping and handling charges. However, if the shipment is the result of our error or damaged during transit, we will then issue a full refund inclusive of all shipping and handling charges.

While we stand by the integrity and quality of Quintessa wines, we also recognize that occasionally a given wine bottle may encounter issues with its perceived quality.  If you notice that to be the case and suspect that a bad bottle may have been shipped to you, we ask that you please push the cork back into the bottle, leaving the contents of wine as fully intact as possible.   Please then contact us as at your earliest convenience at 707-286-2745, and we will arrange to have the package picked up and returned to us.  Once we have received the wine back, we will then offer a choice of an exchange of the same wine or full refund inclusive all of shipping and handling charges.

If you wish to cancel an order that is still pending, please contact our customer relations team at 707-286-2745 or, request a cancellation via email by clicking here.

PRIVACY POLICY

You are visiting www.quintessa.com (Q).

We respect your privacy and you can reach us by e-mail at info@quintessa.com. For webmaster/technical support contact Quintessa Webmaster at any time.

This policy is valid for 30-days from the time you visit our site and may change without notice. If Q information practices change in the near future, we will use only data collected from the time of the policy change forward for these new purposes. Q will contact you prior to any use of your data for these new purposes and offer you the ability to re-opt in for any further or specific marketing uses.

For visitors who sign-up or become a registered member of our site or for any other registered services, please read the following:

When you register to become a preferred member, we require your complete registration information as provided on the site along with your email information. We will follow this up with a confirmation e-mail that you wished to register as a member of our site. At any time you can request to unsubscribe from our list.Q will include offers and/or promotions from our partner affiliates only when contacting directly via e-mail with your registration. Your information will remain private and will not be shared directly with these affiliates at any time.

This information is used only by Q to deliver your requests and to contact you about other services and products we offer in the future. Your information will remain the property of Q and as of February 1, 2009, this information will NOT be shared without additional direct opt-in permission as contacted by our staff.

Email Addresses


We collect the e-mail addresses of those who communicate or contact us directly via e-mail. The e-mail addresses are used to contact existing customers about special offers and promotions from our affiliates. Consumer provided e-mails are also kept for the purpose of providing consumer advice, assistance and direct Q special offers. We will only share consumer e-mail addresses you provide to us with other marketers if you go through an additional opt-in process communicated directly from Q. If you do not want to receive future e-mails from Q, please let us know by sending an e-mail to info@quintessa.com.

Cookies

All visitors – we place cookies on all Web site visitor hard drives to collect aggregate information on the number of visitors to our site and the number of pages viewed.

Registered visitors – we place unique identifier cookies on the hard drives of those who sign on which are used to maintain the visitor "sign on" status for the duration of the visit, for one-time customizing/tailoring of your visit and for long-term storage of user preferences. We also use cookies to track the pages visited by a visitor so that we can deliver Q Web content based on the visitor's profile (as provided by the visitor) and the visitor's past activity on the Q Web site.

General information – cookie information is used only by Q and approved partners and is not provided to any other organization. It is used in aggregate for traffic analysis and to provide relevant information to our visitors. It is also used for Web site and system administration, including research and development, user analysis and business decision-making.

For Web site visitors who do not register or otherwise identify themselves…

If you do not sign on to our Web site for the member registration, our Web server does not have access to personally identifiable information about you. It does not know your e-mail address unless you volunteer it. At the same time, much of Q ’s communication comes in the form of e-mail, so by not sharing your e-mail address you will have limited access to Q ’s information.

Clickstream Data

We collect clickstream data and HTTP protocol elements through access logs. This information is not personally identifiable and is used for Web site and system administration including: research and development, user analysis and business decision-making.

For Web site visitors who do not register or otherwise identify themselves…

If you do not sign on to our Web site for the member registration, our Web server does not have access to personally identifiable information about you. It does not know your e-mail address unless you volunteer it. At the same time, much of Q ’s communication comes in the form of e-mail, so by not sharing your e-mail address you will have limited access to Q ’s information.

Customer Access

Upon your request, we will provide you with a description of the information that we maintain about you. We will accommodate all reasonable requests. Please contact us by e-mail at info@quintessa.com or in writing at the above address.

Security

Q incorporates SSL (Secure Socket Layer) encryption for all transfers of personal data between your computer and Q (specifically during an online store purchase or My Account transaction).

Responsibility

If you feel that Q, or any part of our site, is not living up to its stated information policy, you may contact Q directly at info@quintessa.com or Quintessa Webmaster.

Or, you may contact one of the following:

The DMA' s Department of Ethics and Consumer Affairs at pfaley@the-dma.org or call them directly at 202-861-2410, or The Federal Trade Commission or call them at 202-FTC-HELP